Health Care Concierge
Healthcare Concierge: Because insurance phobia is a thing
If you’ve ever been hit with a hospital bill large enough to keep you in the hospital from shock, then congratulations: you know what it means to be an adult. Now, on the upside, being an adult in the hospital doesn’t have to be so stressful, time-consuming, and expensive. This is where healthcare concierge comes to your rescue.
A healthcare concierge is a professional who negotiates those bills with your providers for you. An advocate to help you deal with hospitals, doctors’ offices, complex billing codes, fees, and other headaches you may be wasting too much time and money on… amazing, right?
During the day, they’ll make the calls while you do… well, you. How good does a designated professional insurance aide sound right now?
Your healthcare concierge is there to:
- Help you negotiate medical bills exceeding $2,500
- Answer any questions related to your benefits or how your claims are paid
- Put their 20 years of experience negotiating medical bills to work for YOU
Once you discuss your situation with your healthcare concierge, they’ll make recommendations and negotiate with providers on your behalf. You can place your confidence completely in a hard-working advocate whose number one priority is obtaining the best outcome for any outstanding balances.
Waiting to find out if you can afford this magical-sounding perk? Read on…
Be overjoyed, not overwhelmed
Sure, your healthcare concierge is your secret weapon for dealing with billing headaches and inquiries. But it’s also nice to feel empowered with a better understanding of what your bill is trying to say. You can start by looking at what is known as your Explanation of Benefits (EOB).
Remember: Your EOB is not a bill
An EOB is a statement that comes from your health insurance company that explains what is paid, what is not paid, and why.
It looks like a bill because it contains the date of service, the code used to bill a service to an insurance company, the fee charged to the healthcare provider, and more than you care to look at. It also stipulates what you owe, which again, is why it looks like a bill. It is not a bill.
Now one more time for the cheap seats: It is not a bill!
Your doctor’s office may send a separate statement
Your statement should show you how much your insurance company was billed for the services you received. Keep in mind, your statement may arrive before your insurance company pays your doctor, in which case, you usually do not have to pay those amounts listed. You should only be responsible for any balance due after your doctor has been paid by your insurance provider.
LIFE TIP: Compare your billing statement to your EOB for any errors or inconsistencies.
It’s important to remember that not all insurance companies will send an EOB and not all doctors’ offices will send billing statements. You may receive one, none, or both. Welcome to the wonderful world of inconsistency! We’re here to help.
When complications, confusion, or questions arise, your healthcare concierge can help you sort through all the paperwork, answer those questions, and generally figure out how much you owe.
Think of it as having a pro in the family. And who wouldn’t want that? Call today to get started with your own healthcare concierge and save yourself the hours and headache of negotiating on your own.